Post by messi05 on Jan 24, 2024 5:50:43 GMT
An airline that reschedules round-trip flight times several times must refund the customer's money and frequent flyer program points used to purchase the ticket. With this understanding, the 7th Special Civil Court of Brasília determined that a company should return the R$ 511.10 and the 40 thousand points spent by a customer. iStockphoto The airline changed both outbound and return flights, which made consumers feel insecure. iStockphoto The case began after the customer purchased round-trip tickets from Brasília to Santiago, Chile, with his miles. After purchasing the tickets, he started receiving a series of emails from the company informing him of changes to flight times.
The company claimed that the customer abandoned the trip Buy Phone Number List due to a five-minute delay announced for the outbound flight. However, the judge highlighted that the client proved that the return flight had already been changed by more than ten hours and that this would jeopardize a connection. After these changes, it was informed that the outbound flight would be delayed by five minutes. For him, it was the last straw. And the Federal District judges agreed. “The damaging event narrated in the records does not just concern a simple 5-minute change in the take-off time, but rather the insecurity to which the passenger was subjected, who, at all times, received different information regarding flight times, reflect on the entire schedule of your trip”, wrote judge Eduardo Henrique Rosas, rapporteur of the case.
For the judge, there was a violation of the principle of adequate information and the repeated practice of rescheduling that made connections originally contracted by the author unfeasible justified the termination of the contract. The Salary Equalization Coefficient (CES) may be charged in contracts linked to the SFH, when there is an express contractual provision. 15. The requirement for agreement between the creditor and the debtor in choosing the fiduciary agent applies exclusively to contracts not linked to the Housing Financial System (Summary 586/STJ) (Thesis judged under the rite of article 543-C of the CPC/73 – TOPIC 352).
The company claimed that the customer abandoned the trip Buy Phone Number List due to a five-minute delay announced for the outbound flight. However, the judge highlighted that the client proved that the return flight had already been changed by more than ten hours and that this would jeopardize a connection. After these changes, it was informed that the outbound flight would be delayed by five minutes. For him, it was the last straw. And the Federal District judges agreed. “The damaging event narrated in the records does not just concern a simple 5-minute change in the take-off time, but rather the insecurity to which the passenger was subjected, who, at all times, received different information regarding flight times, reflect on the entire schedule of your trip”, wrote judge Eduardo Henrique Rosas, rapporteur of the case.
For the judge, there was a violation of the principle of adequate information and the repeated practice of rescheduling that made connections originally contracted by the author unfeasible justified the termination of the contract. The Salary Equalization Coefficient (CES) may be charged in contracts linked to the SFH, when there is an express contractual provision. 15. The requirement for agreement between the creditor and the debtor in choosing the fiduciary agent applies exclusively to contracts not linked to the Housing Financial System (Summary 586/STJ) (Thesis judged under the rite of article 543-C of the CPC/73 – TOPIC 352).